Shipping policy

ORDER PROCESSING

All products are custom embroidered and made to order. Custom orders generally require approximately 10–14 business days for production after payment, design approval, and receipt of all required order details or customer-provided garments.

Large, complex, or bulk orders may require additional production time. If extra time is needed, Kustomfittz Embroidery will contact the customer.

SHIPPING TIME

Shipping time begins after production is completed and does not include the order-processing period. Available shipping rates and estimated delivery times are displayed at checkout.

Nationwide shipping is available within the United States. Delivery dates are estimates and are not guaranteed.

TRACKING

When available, tracking information will be emailed to the address provided with the order after the package ships.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order has shipped.

DELAYS, LOST PACKAGES, AND SHIPPING DAMAGE

Kustomfittz Embroidery is not responsible for carrier delays or other delivery delays outside our control.

 

If a package arrives damaged, retain the merchandise and all original packaging and contact us within 7 calendar days of delivery. Include the order number and clear photographs.

If tracking shows a package as delivered but it cannot be located, contact the shipping carrier first and then notify Kustomfittz Embroidery for additional assistance.

CONTACT

For shipping questions, contact Kustomfittz Embroidery at kustomfittz@icloud.com or (713) 922-1199.

Last updated: August 26, 2026.

This policy applies to orders placed through kustomfittz.com.