Refund policy

CUSTOM AND PERSONALIZED ITEMS

All embroidered, personalized, monogrammed, decorated, and made-to-order products are final sale. They cannot be returned or exchanged because of a change of mind, an incorrect size or color selected by the customer, or design details approved by the customer.

ORDER APPROVAL AND CANCELLATIONS

Customers are responsible for reviewing all spelling, colors, sizes, design details, and embroidery placement before approving an order.

Please contact us immediately if you need to cancel or change an order. Changes and cancellations cannot be guaranteed after digitizing or production has begun. Digitizing and setup fees are nonrefundable once the digitizing process has started.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged during shipping, defective, or different from the approved order, contact us within 7 calendar days of delivery at mailto:kustomfittz@icloud.com. Include your order number and clear photographs of the item and packaging.

If Kustomfittz Embroidery confirms that an error occurred on our part, we will repair, replace, or refund the affected item as appropriate. Items must not be returned without prior authorization.

CUSTOMER-PROVIDED GARMENTS

Customer-provided garments are accepted at the customer’s risk. Fabric defects, wear, construction, previous treatments, hidden damage, and other garment conditions may affect the embroidery process.

Kustomfittz Embroidery is not responsible for damage that may occur while embroidering a customer-provided garment. Customer-provided garments cannot be replaced or warrantied by Kustomfittz Embroidery.

SIZING AND COLORS

Customers are responsible for selecting the correct garment size and color. Please review available size information before ordering. Product and thread colors may appear slightly different depending on screen settings and product availability.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Your bank or credit-card provider may require additional processing time before the refund appears.

QUESTIONS

For questions regarding an order, contact Kustomfittz Embroidery at mailto:kustomfittz@icloud.com or (713) 922-1199. Last updated August 26, 2026.